TERMS AND CONDITIONS OF ONE WITH YOU WELLNESS, S.A. DE C.V.

One With You Wellness, S.A. de C.V. is a private company incorporated under the laws of the United Mexican States, with its registered office in Mexico City. These Terms and Conditions govern the use of the website https://www.onewithyou.mx/ and the purchase of any of our services. By accessing the website or booking an experience, the client expressly accepts these Terms and Conditions.

One With You reserves the right to modify this document, as well as any services offered, at any time and without prior notice.

1. WEBSITE USE

The Company makes every reasonable effort to keep the website updated. However, the client acknowledges that use of the website is at their own risk. One With You may make modifications, updates, or improvements to the content, structure, or services of the website at any time, without creating any liability or obligation to compensate users.

1. PRIVACY AND DATA PROCESSING

One With You collects and stores users’ personal information in accordance with its Privacy Notice, available at https://www.onewithyou.mx/. By providing personal information, the client acknowledges having read and accepted the Privacy Notice. Any changes to the Privacy Notice will be communicated through the website.

1. MINIMUM AGE REQUIREMENT

Our experiences are intended exclusively for individuals aged 18 years or older, unless expressly stated otherwise. We reserve the right to deny participation if this requirement is not met.

1. RESERVATIONS AND PAYMENT TERMS

To confirm participation, the client must make the full or partial payment specified for each experience. Certain rates may require a non-refundable deposit.

Promotional rates, discounted rates, and early bird pricing do not allow changes, cancellations, or refunds under any circumstances.

1. CANCELLATIONS, REFUNDS, AND CHANGES

Please read carefully the cancellation and refund policies applicable to each type of experience. Refund percentages apply only to standard rates (non-promotional).

Promotional, discounted, and early bird rates do not allow refunds, cancellations, or changes under any circumstances.

All dates, deadlines, credits, and conditions are governed exclusively by the terms communicated in writing by One With You Wellness. Any exception granted shall be considered a goodwill gesture and shall not modify or expand these policies.

5.1 International Travel Experiences

Due to the nature of international reservations and commitments made with suppliers months in advance, the following policies apply:

• More than 180 days before the experience start date: 40% refund.

• Between 91 and 179 days before the experience start date: 30% refund.

• 90 days or less before the experience start date: No refund. No changes permitted.

5.2 Domestic Experiences (Within Mexico)

For retreats or experiences within Mexico:

• More than 60 days before the experience start date: 40% refund.

• Between 31 and 59 days before the experience start date: 30% refund.

• 30 days or less before the experience start date: No refund. No changes permitted.

5.3 Promotional, Discounted, and Early Bird Rates

No refunds, cancellations, or changes are permitted under any circumstances.

By selecting any of these rates, the client expressly accepts this condition at the time of booking.

5.4 Transfer of Reservation to Another Person

The client may request to transfer their reservation to another individual by notifying One With You Wellness at least seven (7) days before the experience start date.

Any transfer is subject to approval by One With You Wellness and event availability. Acceptance of a transfer request is not guaranteed.

5.5 Cancellation by One With You Wellness

If One With You Wellness cancels an experience for any reason, the client shall be entitled to receive a 100% refund of all amounts paid directly to the Company.

5.6 Cancellation Credits

In exceptional cases and at the sole discretion of One With You Wellness, a credit may be offered instead of a refund.

Such credit:

• Will only be valid until the expiration date specified in writing by One With You Wellness and cannot be extended.

• Must be used for experiences taking place within the validity period of the credit.

• Does not guarantee that qualifying experiences will be available during that period.

• May not be applied to experiences taking place after the expiration date or transferred to future years.

• Is non-refundable, non-transferable, and may not be redeemed for cash, in whole or in part.

If the client does not use the credit before its expiration date, it will automatically expire without entitlement to any claim, refund, or additional compensation.

Important:

The Company shall not be responsible for any additional expenses incurred independently by the client, including but not limited to:

• Airfare

• Hotel reservations

• Ground transportation

• Meals

• Independently contracted services

Such expenses remain the sole responsibility of the client, even if the Company cancels the experience in advance.

IMPORTANT: One With You Wellness, S.A. de C.V. shall not be liable under any circumstances for any additional expenses independently incurred by the client, including but not limited to airfare, transportation, hotel reservations, meals, or any services not included in the purchased package. Such expenses shall remain the sole responsibility of the client, even if the Company cancels the experience in advance.

If an experience does not reach the minimum number of participants required, the client may choose to: (i) transfer to another experience, (ii) receive a refund, or (iii) pay an additional fee to allow the experience to proceed.

1. CHANGES TO ITINERARIES AND ACTIVITIES

The Company reserves the right to make adjustments to itineraries, locations, schedules, accommodations, or featured experts due to logistical, operational, weather-related, or force majeure circumstances. Such changes shall not constitute grounds for a refund.

1. CLIENT RESPONSIBILITIES

Clients are responsible for following the instructions of the Company’s team and ensuring that they are physically and mentally fit to participate. Participation may be denied or discontinued if, in the judgment of the facilitators, guides, or experts, a participant is unable to continue safely or poses a risk to themselves or others.

Clients must disclose any relevant medical or psychological conditions before the experience. All participants may be required to complete a medical information form.

1. ABSENCE OF EXPERTS, FACILITATORS, OR GUIDES

If an advertised expert, guide, facilitator, instructor, or speaker is unable to attend for reasons beyond the Company’s control, One With You reserves the right to replace them with another qualified professional or adjust the content of the experience accordingly. Such circumstances shall not entitle the client to any refund.

1. THIRD-PARTY SERVICES

One With You shall not be responsible for services independently contracted by the client, including but not limited to flights, external hotel reservations, transportation, travel insurance, excursions, or activities outside the official program. Any issues arising from such services shall be the sole responsibility of the client.

1. HEALTH, SAFETY, AND COVID-19

Participation in group experiences involves inherent risks. Clients agree to assume such risks and acknowledge that One With You cannot guarantee a completely risk-free environment.

Participants are requested not to attend if they have been exposed to COVID-19, exhibit symptoms of illness, or are otherwise unfit to travel. In such cases, One With You may, at its sole discretion, offer a credit or refund, but is under no obligation to do so.

The Company does not guarantee the absence of contagious illnesses during any experience.

1. PHYSICAL REQUIREMENTS AND LIMITATIONS

Many of our experiences involve physical activity, including but not limited to hiking, trekking, extended walking, transportation between destinations, and outdoor activities.

Clients are solely responsible for ensuring they possess the physical condition necessary to participate. One With You shall not be liable for injuries, accidents, illnesses, or complications resulting from undisclosed medical conditions or a participant’s inability to safely engage in the activities.

1. CONDUCT AND RIGHT OF ADMISSION

One With You reserves the right to refuse participation or remove any individual whose behavior negatively impacts the group experience, the safety of participants, staff, suppliers, or the overall operation of the event.

No refunds shall be granted in such circumstances.

1. USE OF IMAGE AND MEDIA

By participating in our experiences, clients grant One With You Wellness permission to use photographs, videos, recordings, testimonials, and other media containing their image, voice, or likeness for promotional, marketing, editorial, and commercial purposes across all media platforms, without compensation.

Clients who do not wish to appear in such materials must notify the Company in writing before the beginning of the experience.

1. LIMITATION OF LIABILITY

One With You Wellness shall not be responsible for losses, damages, injuries, illnesses, delays, cancellations, additional expenses, or inconveniences resulting from circumstances beyond its reasonable control, including but not limited to:

• Acts of God

• Natural disasters

• Weather conditions

• Pandemics or public health emergencies

• Accidents or illness

• Theft, robbery, civil disturbances, or criminal acts

• Transportation delays or cancellations

• Government restrictions

• Force majeure events

The Company’s liability, under any circumstance, shall be limited to the amount paid directly by the client to One With You Wellness for the applicable experience.

1. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Mexican States.

Any dispute, controversy, or claim arising from or related to these Terms and Conditions shall be submitted exclusively to the competent courts of Mexico City, Mexico, and the client expressly waives any other jurisdiction that may otherwise apply.

1. ACCEPTANCE OF TERMS

By making any payment, reservation, or purchase through One With You Wellness, the client acknowledges that they have read, understood, and fully accepted these Terms and Conditions, waiving any future claim based on ignorance or misunderstanding of their contents.