TERMS AND CONDITIONS OF ONE WITH YOU WELLNESS, S.A. DE C.V.

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One With You Wellness, S.A. de C.V. is a private company established under the laws of the Republic of Mexico, with its registered address in Mexico City. These terms and conditions govern the use of the website https://www.onewithyou.mx/ and the contracting of any of our services. By accessing the site or booking an experience, the client expressly accepts these terms.

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One With You may modify this document or the services offered at any time without prior notice.

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ABOUT THE WEBSITE

The company makes its best effort to keep the website updated. However, the client accepts that the use of the site is at their own risk. One With You may make modifications, updates, or improvements to the site’s content, structure, or services at any time without implying any liability or compensation in favor of the user.

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PRIVACY AND DATA MANAGEMENT

One With You collects and stores users’ personal information in accordance with its Privacy Notice, available at https://www.onewithyou.mx/. The client acknowledges having read and accepted this notice before providing any personal data. Changes to the Privacy Notice will be notified through the website.

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MINIMUM AGE

Our experiences are intended exclusively for individuals over 18 years of age, unless expressly stated otherwise. We reserve the right of admission if this requirement is not met.

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RESERVATIONS AND PAYMENT METHODS

To confirm participation, the client must make full or partial payment as required for each experience. Some rates may require a non-refundable deposit. Promotional rates, discounts, or early bird prices do not allow changes, cancellations, or refunds under any circumstances.

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CANCELLATIONS AND REFUNDS
Please carefully read the cancellation and refund conditions for each type of experience. Refund percentages apply only to standard rates (non-promotional).

Promotional, early bird, or discounted rates do not allow changes or refunds under any circumstances.

5.1 International Trips
Due to the nature of international reservations and commitments with suppliers made months in advance, the following policies apply:

• More than 180 days before the start date: 40% refund.

• Between 91 and 179 days: 30% refund.

• 90 days or less: No refund. No changes allowed.

5.2 National Experiences (within Mexico)

• More than 60 days before the start date: 40% refund.

• Between 31 and 59 days: 30% refund.

• 30 days or less: No refund. No changes allowed.

5.3 Promotional, Discount, and Early Bird Rates
No refunds, cancellations, or changes under any circumstances. By choosing these options, the client accepts this condition at the time of booking.

5.4 Transfer of Booking to Another Person
The client may request to transfer their booking to another person, notifying at least 7 days prior to the start date. Such transfer is subject to approval by One With You Wellness and event availability. Acceptance is not guaranteed in all cases.

5.5 Cancellation by One With You Wellness
If One With You Wellness cancels the experience, the client will be entitled to a 100% refund of the amount paid directly to the company.

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Important:
The company is not responsible for any additional expenses incurred independently by the client, including but not limited to:

• Airplane tickets

• Hotel reservations

• Transportation

• Meals

• Independently contracted services

 

These expenses are the sole responsibility of the client, even if the event is canceled in advance.

If the event does not have enough participants, the client may choose to: (i) switch to another event, (ii) receive a refund, or (iii) pay an additional fee for the event to proceed.

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MODIFICATIONS TO ITINERARIES AND ACTIVITIES

The company reserves the right to adjust itineraries, locations, schedules, or experts due to logistical reasons, weather, or force majeure. These changes will not be grounds for a refund.

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CLIENT RESPONSIBILITY

The client must follow the team’s instructions and be in good physical and mental health. Participation will not be allowed for individuals deemed unfit or risky to the group. Clients must disclose any medical or psychological condition before the trip. All participants must complete a medical form.

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ABSENCE OF EXPERTS

If the announced expert, guide, or facilitator cannot attend due to reasons beyond the company’s control, One With You reserves the right to replace them with another qualified professional or adjust the content. This does not entitle the client to a refund.

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EXTERNAL SERVICES

One With You is not responsible for services independently contracted by the client, such as flights, hotels, transportation, or tours outside the program. Any issues from these services are the client’s responsibility.

 

SAFETY AND COVID-19 POLICIES

Each participant assumes the risk associated with group activities. Attendance is not allowed if exposed to COVID-19 or presenting symptoms. The company may, at its discretion, offer credit or refund. Absence of contagion is not guaranteed.

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PHYSICAL CONDITIONS AND LIMITATIONS

Many experiences require physical effort (walking, hiking, transfers), so clients must be fit to participate. The company is not liable for injuries, accidents, or complications resulting from undisclosed health conditions.

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BEHAVIOR AND RIGHT OF ADMISSION

We reserve the right to refuse or remove any person whose behavior negatively affects the group experience, event safety, or participants’ well-being. No refunds will be granted in such cases.

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USE OF IMAGE

By participating in our experiences, the client authorizes the use of their image in photographs, videos, or promotional materials. If the client wishes not to appear, they must notify in writing before the event begins.

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LIMITATION OF LIABILITY

One With You will not be liable for losses, damages, cancellations, illnesses, injuries, or expenses caused by:

• Acts of God

• Accidents or illnesses

• Theft, robbery, altercations, or disturbances

• Delays or cancellations of transport

• Adverse weather conditions

• Force majeure or pandemics

 

APPLICABLE LAW

These terms are governed by Mexican law. Any dispute must be resolved before the competent courts of Mexico City.

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ACCEPTANCE OF TERMS

By making a payment, the client fully accepts these terms and conditions, waiving any subsequent claims of ignorance.